Support
For App Users
How do I use the app?
  • Download the app.
  • Make sure your Wi-Fi is on and that you’re connected to an Audio Everywhere enabled network. It may take up to 90 seconds for channels to display in the App.
  • If you cannot see any channels, tap the refresh button.
  • Select the channel that you want to listen to.
  • Tap on any other channel with audio sources.
  • You can also listen to the audio while running the App in background mode.
  • You can stop playback at any time by returning to the app and tapping the “stop” button.
Does using the Audio Everywhere App burden my data plan?
No, the system works over Wi-Fi.
Will audio still play if I minimize the the App?
Yes! If the venue’s Wi-Fi is connected to the Internet you can do things like check Facebook, look up the stats of your fantasy team or use other apps.
Given a choice, should I use the 2.4 GHz or 5 GHz Wi-Fi band?
Use the 5 GHz band whenever possible. The 2.4 GHz band is very crowded with only three non-overlapping bands. Worse than that, there are many other non-Wi-Fi devices that use the 2.4 GHz band, including microwave ovens, cordless phones, and garage-door openers. That band is no longer really suitable for streaming and should only be used as a last resort. That said, there are some smart phones that do not have a 5 GHz radio.
What is the best way to listen to the App?
That depends on where and when, but our favorite way to listen is with one earbud so we can keep one ear on the program and one ear on the people around us.
I cannot log on to the venue’s Wi-Fi, what do I do?
  • The Wi-Fi may have a password which you need to get from the venue.
  • Or the venue’s connection to the Internet may be broken.  Please ask them to check or reboot their system. (For you techies, if your iPhone cannot get an IP address from a DHCP server, it won’t let you on the Wi-Fi.)
I am on the Wi-Fi, but cannot see the channels/TVs/audio sources
  • First, check that you are on the correct Wi-Fi.
  • Touch refresh on the App.
  • The system may be off for some reason.  Please ask the venue operator to turn on the ExXtractor or perhaps reboot it.
The audio feed I want doesn’t seem to have a corresponding channel
Channel availability depends on the venue’s configuration.  Try scanning through all the sources or consult the venue-specific channel listings to see if the audio feed you want is available.
Why is the audio delayed?
Because of Wi-Fi and phone delays, sometimes the audio is delayed by a syllable or more.
What if the app is “playing” but I don't hear an sound?
Confirm the volume on your device is turned up. If you are still unable to hear, close the app and relaunch it (see FAQ below).
How do I close an App on iOS so that it stops running?
  • This YouTube video walks you through the process on iOS 5 and 6.
  • On iOS 7, double tap the Home button/Touch ID sensor. You will see the Audio Everywhere App.  Drag it off the top of the screen; then you can re-launch it.
For Venue Operator/System Integrator
How do I get the system?
We do not sell directly to the public.  To be referred to a reseller in your area, please click here to Get the System.
I know what I want. How do I get a quote?

Here is a questionnaire that will give us the information needed for you to get a quote.

Does the App interfere with my hot-spot bandwidth?
No, it only uses a tiny percentage of the Internet bandwidth and a modest percentage of the local bandwidth.  A rule of thumb would be that each active user uses 0.2% of the local bandwidth. To learn more about how Audio Everywhere handles bandwidth issues – click here.
If a customer complains that the App does not work, what do I tell them?
  • First thing is that they should check that they are on your local Wi-Fi.
  • Second, hitting refresh should refresh the channels.
  • Third, is the App updated to the latest version?
If many people are complaining that they cannot see the channels, what should I do?
Reboot the ExXtractor by turning its power off and then on.  Everything should be back running in fewer than 10 minutes.
Are there any special considerations when distributing video through modulators or using a matrix switch?
Video modulators and matrix switches add a fixed delay to the video. Because of this, the audio can come out before the video, resulting in poor lip sync. The solution is to adjust the delay using our Cloud Server as discussed here.
What do I do if the receivers are located far from the ExXtractor?
There are several solutions possible. One is to use multiple ExXtractors. Then instead of running long audio wires, you would run on Ethernet wire. The ExXtractors would be combined in an Ethernet switch. This may be easier. Another option is to use RF modulators to send the signal from one end of the establishment to the other. Our partner MYE sells these and if you need them, please call us. Finally, the easiest solution may just be to run long audio wire. The audio signals are relatively low frequency and live level. If the runs are over about 8 meters then you might use baluns on one end or two to switch from single-ended to differential signals. The use of baluns with our differential input devices is discussed here.
What are the most inexpensive user devices compatible with the system?
This changes all the time, but best in terms of quality is the iPod Touch from Apple.
Still have a question?
Please complete this form with as much information about your issue as you can. We will respond shortly. Thank you!